Appandus is committed to ensuring and maintaining Appandus Users’ and Members’ privacy are respected and protected. We want all our Users and Members to feel comfortable searching and exchanging information on our site. If you have questions or concerns that we do not answers in this Policy, please send us an email to info@appandus.com
In the normal operation of our service, we collect, and in some cases, disclose information about you. This Privacy Policy describes the information we collect about you and what may happen to that information. Although this policy may seem somewhat lengthy, we believe it is beneficial to you to know as much as possible about our practices. The privacy practices of this policy apply to the Appandus website and its Network. (“Site”)
“Network” shall operate to cover the Appandus website (www.appandus.com) and its microsites including, but not limited to www.appandus.com.my .
By using our services and the Site, you consent to our collection, use and disclosure of your personally identifiable information in accordance with the Terms of Service and this policy.
1. Information We Collect
2. Our Use of Your Information
3. Our Disclosure of Your Information
4. Transactions With E-Commerce Partners
5. Public Forums/Chat Rooms/Bulletin Boards
6. Surveys and Polls
7. Online Applications/Widgets/Tools
8. Directories of Members
9. Information Collected by Appandus Through IP Address and Cookies
10. Other Information Collectors
11. Security
12. Recommendations
13. Your Password
14. Incorporation by Reference
15. Modifications
16. Contact Information
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1. Information We Collect
We collect personal information from you primarily to provide you with efficient and customized service while using our services. This allows us to provide you with services and features that will most likely meet your needs, and to customize our service by making the user experience easier and faster.
To use our services, you will be required to perform enquiry using an online enquiry form. This form requires the provision of your contact information as well as other personal information (e.g. name, email address, telephone number, etc.) and other information. You can modify registration data associated with your account, and you have full and sole control of the amount of information that is disclosed on your member page.
The personally identifiable information you provide during membership registration will not be given to third parties without your consent.
We automatically track certain information about you based upon your use of the Site. This information is used to do internal research on users’ demographics, interests, and behaviour. Collecting this information allows us to better understand and serve our users. This information may include the uniform resource locator (URL) that you just came from (irrespective of whether the location is on the Site or not), which URL you next go to, what browser you are using, and your Internet Protocol (IP) address.
Appandus does not sell or otherwise share personally identifiable information with third parties without your consent except in the following instances:
(i) unless required by applicable law or pursuant to a court or similar order;
(ii) as deemed necessary, in Appandus’s discretion, to protect the legal rights or the property of Appandus, a member or third party, or to prevent personal injury; and/or
(iii) in the event Appandus is required to transfer personally identifiable information to a third party in the event of a sale, merger, assignment, joint venture or other transfer or disposition of a portion or all of the assets or stock of Appandus or its affiliated entities (including, without limitation, in connection with any bankruptcy or similar proceedings).
In addition, Appandus reserves the right to allow access to its systems to third parties providing necessary technical services when such access is required in order to provide those services and to provide your personally identifiable information to third parties who provide services on behalf of Appandus, provided that such third parties are bound by Appandus’s Privacy Policy. Please note, however, that Appandus reserves the right to share any personally identifiable or other information about you which you provide to (or which is gathered by) Appandus website with any or all of its subsidiaries and affiliates and will also have access to any such information which you provide to (or which is gathered by) the web sites of any Appandus subsidiary or affiliate.
If you send us personal correspondence such as e-mails, letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
If you use a service provided by a company providing a service co-branded with Appandus branding, that service may provide personal information about you and possibly the transaction back to Appandus.
2. Our Use of Your Information
Personally identifiable information about you is used to create aggregated portraits of the Appandus audience, portraits which present anonymous statistical demographic information but no personal identifiable information. The aggregated data collected is to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customize our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.
We may use your information to deliver personalized information, e.g. targeted to your interests. Examples of such information may include new services, promotions, and marketing materials. We may use your e-mail address, your mailing address, and/or phone number to contact you regarding administrative notices, new product offerings, and communications relevant to your use of the Site.
We use information we maintain about you together as well as your activities on the Site to resolve disputes, troubleshoot problems and enforce the Terms of Service. We may use information about you to facilitate people searches which enable other users to locate you. Such searches will only be enables when you give your express consent to the same in the equiry form.
We may supplement the information that you provide us with information received from third parties.
3. Our Disclosure of Your Information
You hereby acknowledge that we may be required to disclose information collected to various government agencies or competent regulatory authorities, and that we may otherwise be compelled to make such disclosure by law or by an order of Court. Further, you authorize us to release appropriate information to law enforcement officials when we, in our sole discretion, believe it necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
Our general policy is that we do not sell or rent personally identifiable information about you to any third party. The following describes some ways that personally identifiable information may be disclosed:-
Marketing and Promotional
We do aggregate personally identifiable information and disclose such information in aggregate for marketing and promotional purposes. We do not however disclose information that could be used to personally identify you. As such, certain information. e.g. passwords, bank account information, etc., are not disclosed at all.
Co-Branded Services
We may from time to time, partner with a company to provide co-branded services. If you wish to use those services, we may provide some of your personally identifiable information to that other company. You can avoid these disclosures by choosing not to use those companies’ services. We do not control the privacy practices of these other companies and you should evaluate their practices before using their services.
Legal Requests
As stated above, we may be compelled by law, by an order of Court or by regulatory authorities and law enforcement agencies to disclose your personally identifiable information.. Therefore, intellectual property rights owners, local, state, federal, and international law enforcement can request and may receive your personally identifiable information in such circumstances.
4. Transactions With Partners
When you provide personal financial and other personally identifiable information to one of Appandus’s partners, this transaction will occur on the partner’s site, not at Appandus and as such the financial and personally identifiable information you provide is collected by and controlled by the Privacy Policy of the partner. It is important that you familiarize yourself with the Privacy Policy of the site which you transact business.
5. Public Forums/Chat Rooms/Bulletin Boards
Any information you disclose in these public forum areas becomes public information and is immediately accessible on Appandus website, so it is important that you exercise discretion and appropriate caution when deciding to reveal personal information in these areas. Appandus may utilize the content of these public forums for promotional activities, enhancing editorial, advertising and similar activities.
6. Surveys and Polls
Surveys ask for opinions on various issues and very often these surveys and polls are sponsored or associated with Appandus advertisers and partners. There are times we request demographic information (for example age, gender, postcode/zip codes). Most information obtained through surveys and polls is aggregated and used internally or shared with advertisers and partners only in the aggregated form. In the event personal identifiable information is requested as part of the surveys or polls about any of Appandus members, such personal identifiable information is never provided to third parties without your consent. In this instances you may expressly choose to receive information from a sponsor/advertiser in which case your information is provide to that sponsor/advertiser only. Some survey answer may be added to your profile as so we can better provide you with content, ads and offers that are most appropriate for you.
7. Online Applications/Widgets/Tools
The content on Appandus?s applications/widgets/tools is presented in summary form, is general in nature, and is provided for informational purposes only. The content is not intended in any way to be a substitute for professional advice. Always seek the advice of your subject matter experts or other qualified providers with any questions you may have regarding any conditions related to your situations. Neither the content nor any other service offered by or through our online applications/widgets/tools is intended to be relied on for diagnosis or treatment. Never disregard advice or delay in seeking it because of something you have read on Appandus.
Our online applications/widgets/tools do not recommend or endorse any specific test, products, or procedures, unless stated so. Any opinions expressed on the applications/widgets/tools are the opinions of the authors. Appandus does not assume any liability for the contents of any material provided by applications/widgets/tools available on Appandus. Reliance on any information provided by our applications/widgets/tools, or other visitors to them is solely at your own risk. Appandus assumes no liability or responsibility for damage or injury to persons or property arising from any use of any product, information, idea, or instruction contained in the materials provided to you. Appandus reserves the right to change or discontinue at any time any aspect or feature of this application/widget/tools.
8. Directories of Members
Appandus provide a directory services to its members. Selected information will be collated from your equiry form to be included in this directories of members. This service allows other Appandus members to communicate with you via a contact link provided and it is your choice should you want to proceed with other members. Information retrieved from your equiry form to be included in the directory shall include name, gender and job scope. Categories of directories are individual members, business members and organization members.
9. Information Collected by Appandus Through IP Address and Cookies
Your IP address is a number that is assigned by the ISP (Internet Service Provider) to your computer to identify its location. We use your IP address to help diagnose problems with our website and to administer our website. We also sometimes use IP addresses to communicate with Members and possibly ban those Members who are not complying with our Terms and Conditions.
Appandus uses a feature of your Internet Web browser called a cookie: to assign a unique identification to your computer. Cookies are files that your Web browser places on your computers hard drive. These cookies are used to tell us whether you have visited Appandus before and to help us determine if you came to from a particular Internet link. This information is then used to improve the Site and our service. Appandus does not use cookies to retrieve personal information from your computer unless your browser is set to allow such retrieval.
10. Other Information Collectors
Except as otherwise provided, this policy only addresses the use and disclosure of information that we collect from you. To the extent that you disclose your information to other parties, or other sites throughout the Internet, different rules and policies will apply to their use of personal information you disclose to them, and you will therefore be subject to them. We do not control the activities nor the privacy policies of third parties. We therefore encourage you to make full inquiries with those third parties about their privacy policies before you disclose your personal information to them.
Links. The Site may include links to other web sites (the “Linked Sites”) such as to our partners and advertisers. Appandus will not share personally identifiable information about Users with the operators of such Linked Sites, but may provide aggregate information regarding Users to such operators. Appandus does not control the Linked Sites, and is not responsible for the privacy practices or the content of the Linked Sites.
Appandus shall not in any way be liable or to you or to any third party for any loss or damage whatsoever and howsoever caused, which may arise in connection with the activities and privacy practices of the above mentioned third parties or operators of the Linked Sites, as well as the content of any third party sites, including the Linked Sites.
11. Security
Appandus uses industry standard security enhanced systems in order to prevent third party access to your User information. Although we employ efforts to maintain the privacy of your User Information, we cannot guarantee that your User information will not be intercepted by a third party’s illegal efforts to intercept it.
We also have put in place privacy protection control systems designed to ensure that your personal data remains safe and private. Each and every Appandus employee must abide by Appandus’s privacy and confidentiality policies. Only authorized Appandus employees are permitted to have access to your personal information and such access is limited by need. In addition, any company with which we contract to be our agent in conducting our business is required to adhere to confidentiality agreements to ensure that your information remains safe and secure. All Appandus employees are required to acknowledge that they understand and will comply with this privacy policy. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination. We strongly encourage our content, commerce and advertising partners to post clearly their own privacy policies and to have privacy control systems in place to protect your personal information. However, we cannot and do not control the activities of our business partners. As such, be sure to review their privacy policies and contact them directly if you have any questions.
12. Recommendations
Recommendations are generated solely based on the end-user and/or client’s rating preferences and the preferences of other end-users and/or clients, hence are not generated by us or any of our advertisers.
13. Your Password
It is your responsibility to maintain the privacy of your Appandus ID and Password, Please keep your Appandus ID and Password in a safe place.
14. Incorporation by Reference
This Privacy Policy is incorporated by reference into the Appandus Terms of Service.
15. Modifications
Appandus may update or amend this Policy from time to time. Such amendments and updates will be posted on this page. Please read this page regularly to keep yourself informed of our Privacy Policy and practices.
16. Contact Information
If you have any questions about this Privacy Policy or anything else about Appandus, you can contact us at the following email address: info@appandus.com
Appandus Sdn Bhd Personal Data Protection Act Policy
APPANDUS SDN BHD (hereinafter referred to as “APPANDUS”) respects your privacy. This Privacy Policy sets out how APPANDUS collects, stores and handles personal information (as defined below) of individuals in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.
Please read this Privacy Policy to understand how we use the personal information we may collect from you. By providing your personal information to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy. If we change our Privacy Policy, we will publish the amended version on this page. Continued use of the service will signify that you agree to any such changes.
1. OUR COMMITMENT TO YOU
• 1.1. We value your trust and are committed to protecting your personal information. To ensure that you can make informed decisions and feel confident about supplying your personal information to us when using APPANDUS websites, Products and/or Services, we provide you with this Privacy Policy outlining our practices and the choices you have concerning how your personal information is being collected and used by us.
2. DEFINING PERSONAL INFORMATION
• 2.1. Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Policy, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Policy is applicable only if you are a natural person / an individual.
3. PERSONAL INFORMATION WE COLLECT
• 3.1. In order for us to provide you with the best possible Products and/or Services and to operate in an efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:
◦ Sensitive information such as your name, date of birth, identification supporting documents (including NRIC or passport number), gender, nationality and race.
◦ Contact information such as current private and/or business address, telephone or mobile phone number, fax number, email address and physical address.
◦ Payment information such as your credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details.
◦ The status of the Products and/or Services you have acquired from us.
◦ Usage of the Products and/or Service (for example the website that you are hosting and/or emails you send out or receive).
◦ Recording of calls placed by you to our help desk, LiveChat chats you have had with our operators and/or Tickets you have placed for our service enhancement and improvement.
• 3.2. For general web browsing, although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit.
• 3.2.1. COOKIES
We collect information about your use of our websites from cookies. Cookies are electronic packets of information stored on your computer and used by websites to keep track of visitors and registered users, and this is one of the methods of uniquely tracking visitors for different purposes. Cookies in themselves do not identify the individual user, just the computer used to access the website. You are not obliged to accept cookies. If you are concerned, you can change your browser setting either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our website and you will not be able to take advantage of all the features presented on our website.
• 3.2.2. TRACKING
APPANDUS may also utilise “advertising cookies” to track visits from advertising campaigns. Pixel tags and cookies may be used in our website to measure the effectiveness of our advertising efforts. Please note that we are using a third-party service to send you emails that you have agreed to receive. These emails contain special tracking that helps us provide more focused marketing communications to you.
• 3.2.3. LINKS TO THIRD PARTY WEBSITES
Please be informed that this Privacy Policy applies solely to APPANDUS Websites and does not apply to any third-party websites you may access from our websites. To determine how they deal with your personal information, please ensure that you read their respective privacy policies.
4. HOW WE COLLECT PERSONAL INFORMATION
• 4.1. We may collect personal information directly from you from your authorised representatives, or from publicly available sources:
◦ When you communicate with us (for example when you submit a contact form on our website, or when you contact us for any enquiries by phone, LiveChat or ticketing system).
◦ When you subscribe to a specific Product and/or Service on our website.
◦ When you register an account on our website.
◦ When you participate in any of our surveys.
◦ When you participate in any competitions, contests or loyalty programs run/organised by us.
◦ When you commence a business relationship with us (for example, as a service provider/business partner)
◦ When you visit any of our offices.
◦ When you visit or browse our websites.
◦ When you lodge a complaint with us.
◦ When you provide feedback to us.
◦ When you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram.
• Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with. We may also collect information from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.
5. USE OF PERSONAL INFORMATION
• 5.1. Upon reading this Privacy Policy you agree that we may use your personal information as permitted by applicable laws. We may collect and use your personal information for one or more of the following purposes:
◦ To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us.
◦ To verify your identity.
◦ To assess and process your application(s) /request(s) for our Products and/or Services.
◦ To provide you with the Products and/or Services you have requested.
◦ To administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments and collecting debts).
◦ To investigate and resolve any service issues, billing queries, complaints or other enquiries that you submit to us regarding our network, Products and Services.
◦ To assess and/or verify credit worthiness.
◦ To detect and prevent fraudulent activity.
◦ To engage in business transactions in respect of Products and/or Services to be offered and provided to you.
◦ To establish and better manage any business relationship we may have with you.
◦ To help us monitor and improve the performance of our Products and Services, our customer service teams and our website.
◦ To maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
◦ To manage staff training and quality assurance.
◦ To notify you about benefits and changes to the features of our Products and/or Services.
◦ To produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual.
◦ To analyse statistical data from website and advertisement analytics.
◦ To conduct marketing activities (for example, market research).
◦ To investigate, respond to, or defend claims made against, or involving APPANDUS.
◦ To maintain records required for security, claims or other legal purposes.
◦ Tor any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
6. DISCLOSURE OF PERSONAL INFORMATION
• 6.1. We assure you that APPANDUS will not provide or sell your personal information to any third party and will keep all information confidential. However, we may be required or need to disclose information about you to the following third parties:
◦ Law enforcement agencies.
◦ Government agencies.
◦ Companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers.
◦ Companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with Products and/or Services that you have requested or subscribed for.
◦ Our merchants and/or strategic partners that provide Products and/or Services which require personal information disclosure.
◦ Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal information.
◦ Domain name registration bodies (such as but are not limited to ICANN and MYNIC).
◦ Any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.
◦ Other parties in respect of whom you have given your express or implied consent.
7. INCOMPLETE PERSONAL INFORMATION
• 7.1. Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.
8. YOUR OPTIONS
• 8.1. We can assist you to access and correct your personal information held by us.
If you wish to have access to your personal information in our possession, or if you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading, not relevant or not up-to-date, you may make a request to us by emailing to contactus@appandus.com. You should quote your name, address and phone/account number and provide brief details of the information you want to correct.
We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request.
• 8.2. Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity, when information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
• 8.3. We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations. If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at contactus@appandus.com. Your latest written instructions to us will prevail.
• 8.4. When you create an account in APPANDUS, you are automatically subscribed to receive transactional notices, email newsletters and news of special promotions offered APPANDUS. To unsubscribe from our newsletters and promotional mailings, you may press the links provided in promotional email messages sent to you or contact our support.
9. YOUR OBLIGATIONS
• 9.1. You are responsible for providing accurate and complete information to us about yourself (or any other person whose personal information you provide us) and for making sure this personal information updating and correcting it by email to contactus@appandus.com. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Products and/or Services.
• 9.2. In the event you may need to provide us with personal information relating to third parties (for example about your spouse or children or whereby you designate a person in charge e.g. from an organisation or company) to allow them to directly deal with us, you are required to (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Policy at our website at https://www.appandus.com/pdpa-policy/
10. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
• 10.1. We will retain your personal information in compliance with this Policy and/or the terms and conditions of your agreement(s) with APPANDUS for the duration of your relationship with us. We are required to keep this information as it may be necessary to protect the interests of APPANDUS and/or its customers. Therefore, we reserve the right to keep your personal information when it is required by the law and/or by APPANDUS’s relevant policies.
11. UPDATES TO PRIVACY POLICY
We may amend this Privacy Policy from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, leaflets or hard copy versions. Please check our website for our most up-to-date practices.
12. YOUR RIGHTS OVER YOUR PERSONAL DATA
If you have shared your personal data with us, you have a right to:
Ask us what data we have about you
Ask for changes or updates to be made
Request to have your personal data deleted
If you do not want us to collect the your personal data, you may opt out at any time by notifying our Data Protection Officer in writing. Note, however, that opting out or withdrawing your consent for us to collect, use, or process your personal data may affect your use of ours services. This can be done by contacting us using the email address: contactus@appandus.com
13. OUR CONTACT DETAILS
Should you have any queries, concerns or complaints in relation to Privacy Policy section, kindly contact us during office hours (between 9am to 6pm, Monday to Friday, UTC +8) at the following contact points:
Designation
Data Protection Officer (DPO)
Telephone:
03-7886 3546
Email:
contactus@appandus.com
Address:
B307 Kelana Square,
Jalan SS7/26, Kelana Jaya,
Petaling Jaya,
47301 Selangor,
Malaysia.
